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Quality portal

Your management system stops being a folder

Living documentation, planned audits, non-conformities with an owner, and indicators that calculate themselves. One platform for all your standards.

What a QMS is made of

A quality management system always consists of the same six pieces: the process map, document control, internal audits, nonconformities and corrective actions, indicators, and the management review. What separates a living system from a well-ordered folder is whether those pieces feed off daily work or get reconstructed the week before the audit. Kimobox is built for the former, and serves several standards at once without duplicating the system.

Content reviewed on

Reference standard
ISO 9001:2015 Fifth edition, with Amd 1:2024 on climate change in 4.1 and 4.2
Common structure
Annex SL (harmonised structure) Ten clauses shared by ISO 9001, 14001, 45001, 27001 and others
Certification cycle
3 years, with annual surveillance Two-stage initial audit and renewal in year three
Documented information
Clause 7.5 of ISO 9001 The standard has not required a quality manual since the 2015 edition
Standards covered
More than 20 in one installation ISO, food protocols, compliance and sector schemes

Document control

Versions, approvals and distribution with read receipts.

Connected to your document cloud

Publish and version documents by connecting to OneDrive, Google Drive or SharePoint, without duplicating folders.

Audits

Annual program, checklists per standard, findings linked to actions.

Non-conformities

Root cause, action, owner, deadline and effectiveness check.

KPIs

Process objectives fed with real operating data.

Legal requirements

A register of legal and other requirements, with validity and compliance evaluation per standard.

Corrective actions

Root cause, action, owner, deadline and effectiveness check, all linked to the nonconformity.

Improvement actions

Improvement opportunities with an owner and tracking, beyond just fixing what already failed.

Management review

A pre-built report with indicators, audits and nonconformities, ready for the meeting.

What it covers


One system, several certifications

  • Integrated quality, environmental and safety management systems
  • Risk management and organizational context
  • A legal requirements register with validity and compliance evaluation
  • Equipment control, calibration and maintenance
  • Staff training and competencies
  • Suppliers, purchasing and evaluation
  • Management review with a pre-built report
  • Document manager with versioning, connected to OneDrive, Google Drive and SharePoint
QUALITY DASHBOARD 6 AUDITS THIS YEAR 2 pending closure 3 OPEN NON-CONFORMITIES Root cause under way 11 CORRECTIVE ACTIONS 8 verified, 3 on schedule INDICATORS PER PROCESS Customer satisfaction 92% On-time deliveries 96% Complaints per order 74% MANAGEMENT REVIEW, PRE-GENERATED Audits, non-conformities and indicators ready for the meeting LIVING DOCUMENTATION · ONE PLATFORM FOR ALL YOUR STANDARDS

Real examples


The three symptoms of a dead system

Manufacturer · triple certification

Three systems for three standards

Before ISO 9001, 14001 and 45001 with three sets of procedures, three audit programmes and three management reviews. Everything done three times.

After One integrated system sharing processes, documents and audits, with only the standard-specific parts kept separate. There is one management review, covering all three.

Services · first certification

Nonconformities left open

Before A notebook of jotted incidents and no corrective action with an owner or a deadline. They all surface at once during the audit.

After Every nonconformity has an owner, a root cause, an action, a deadline and effectiveness verification. The auditor looks at the record, not at a verbal explanation.

Manufacturing · documentation

The circulating version is not the current one

Before Procedures sit on the network drive, but every department keeps a local copy. Nobody knows which is the right one.

After A single controlled document with its version, approver and date. Uncontrolled copies stop existing because they stop being necessary.

Vocabulary


The auditor's vocabulary

Nonconformity
Failure to meet a requirement, whether of the standard, the customer or the system itself. It is not a problem in itself: failing to detect them is.
Corrective action
A measure aimed at eliminating the cause of a nonconformity so it does not recur. Distinct from correction, which only repairs the immediate effect.
Documented information
The term ISO 9001:2015 uses for documents and records together. The standard stopped requiring a quality manual, though many organisations keep one out of habit.
Management review
Periodic analysis of the system by top management, with inputs and outputs listed in clause 9.3. It is where most systems come unstuck.
Annex SL
The high-level structure common to ISO management system standards. It is what makes integrating several standards into one system technically feasible.
Risks and opportunities
The approach introduced in 2015 that replaced preventive action: rather than reacting, the organisation must plan what could go wrong in each process and what it will do about it.

Frequently asked questions


What people ask us before getting started

Does it work for an integrated system?

Yes. A single process map and documentation shared across standards.

Can the auditor log in to check things?

They get a read-only account with exactly what they need to see.

Do you migrate our current documentation?

We load the structure and current documents during setup.

Does ISO 9001 still require a quality manual?

Not since the 2015 edition. The standard speaks of documented information and leaves each organisation to decide what it needs to write. Many keep the manual out of habit or because a customer asks, but an auditor cannot require it as such.

What changed with the 2024 amendment?

Amd 1:2024 added to clauses 4.1 and 4.2 the obligation to consider whether climate change is a relevant issue for the organisation and its interested parties. It is a short piece of text that nonetheless requires evidence of the analysis.

Can more than one standard live in the same system?

That is exactly the scenario it is built for. The common Annex SL structure allows sharing the process map, document control, audits, nonconformities and indicators, leaving only the standard-specific parts separate.

How long is the certification cycle?

Three years. The initial audit runs in two stages, there are annual surveillance audits, and renewal comes in year three. In between, what the auditor looks at is the day-to-day records.

What is a major nonconformity?

One that compromises the system ability to meet a requirement: a required process missing altogether, systematic failure, or a failure affecting the product. It usually blocks certification until closed, unlike a minor one.

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Sources


Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

  1. ISO 9001:2015 — Quality management systems. Requirements ISO · 2015 ed., with Amd 1:2024
  2. ISO 19011:2018 — Guidelines for auditing management systems ISO · 2018 ed.
  3. ISO Survey of certifications to management system standards ISO · Published annually

Quality and ISO standards software for SMEs

Kimobox's quality management software covers document control, internal audits, non-conformities, corrective and preventive actions, KPIs, risk management and management review, with full traceability of every record.

It's built for ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 13485, IATF 16949, IFS Food, BRCGS, FSSC 22000, HACCP, ISO 17025, ISO 15189, ISO 22716, UNE 73401, SQAS2022, GMP+, ISO 20000, ISO 14064, SGE 21, ISO 26000, ISO 19600, ISO 37301, UNE 19602, ENS, GDPR and ESG sustainability criteria, letting you run an integrated management system with documentation shared across standards.