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Module 1 of 5 · ISO 17025 · Section 1

Impartiality and confidentiality

ISO 17025 requires the laboratory to identify risks to its impartiality and protect the confidentiality of every client's information.

Content reviewed on

Impartiality

Identifying impartiality risks arising from commercial relationships, ownership or staff activities, with actions to mitigate them.

Confidentiality

A commitment to confidentiality for all information obtained during laboratory activities, including contracted staff.

Organizational structure

Defining the organization, responsibilities and relationships with other parts of the entity when the lab is part of a larger organization.

What an auditor usually asks for

  • An impartiality risk register with its actions
  • Confidentiality agreements signed by staff
  • An org chart showing the lab's position in the organization
  • A conflict-of-interest management procedure

How to cover impartiality in Kimobox

  1. 1Log the impartiality risk analysis as a controlled document in Kimobox.
  2. 2Manage staff confidentiality agreements from the employee portal.
  3. 3Document the lab's org chart and organizational relationships.

Confidentiality agreements stay linked to each employee, not in a paper folder.

See Kimobox's quality portal

Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

  1. ISO/IEC 17025:2017 — General requirements for the competence of testing and calibration laboratories ISO/IEC · November 2017
  2. Entidad Nacional de Acreditacion ENAC · Official portal
  3. ISO/IEC 17000:2020 — Conformity assessment. Vocabulary ISO/IEC · 2020 ed.
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