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Module 1 of 5 · ISO 20000-1 · Block 1

Service catalog and interested parties

The starting point is having a clear catalog of the IT services provided and understanding what interested parties expect from them.

Content reviewed on

Service catalog

A documented list of the IT services offered, with their scope, users, and criticality level.

Needs of interested parties

Identifying the expectations of internal customers, end users, and suppliers regarding each service.

Management system scope

Defining which services and processes are covered by the IT service management system.

What an auditor usually asks for

  • IT service catalog documented
  • Interested parties' needs identified
  • SMS scope defined and communicated
  • Service management system owner appointed

How to cover this block in Kimobox

  1. 1Log the service catalog as a version-controlled record in Kimobox.
  2. 2Document each interested party's expectations per service.
  3. 3Define the system scope as a controlled document.

The service catalog stays documented and accessible, with clear owners and scope.

See Kimobox's technology architecture

Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

  1. ISO/IEC 20000-1:2018 — Service management system requirements ISO/IEC · September 2018
  2. ISO/IEC 27001:2022 — Information security ISO/IEC · 25 October 2022
Next → Service level agreements (SLAs)