Performance evaluation

Monitoring, measurement, analysis and evaluation

You need to decide what needs measuring —processes, customer satisfaction, product conformity—, with what method, when it is done and when results are analyzed, and act on what the data shows instead of just filing it away.

Internal audit

An audit programme planned according to the importance of the processes and the results of previous audits, with defined criteria and scope, objective and impartial auditors, and results reported to the relevant managers.

Management review

At planned intervals, management reviews the system using concrete inputs —audit results, customer satisfaction, process performance, nonconformities, changes in context— and produces outputs: improvement decisions, resource needs and necessary changes to the system.

What an auditor usually asks for

• A process indicator dashboard kept current, not just at year-end
• An annual internal audit programme completed, with findings closed out
• Management review minutes containing the minimum inputs the standard requires
• Evidence that decisions from the review are actually put into practice

How to cover performance evaluation in Kimobox

1. 1Set up each process indicator to calculate itself from data that is already being recorded.
2. 2Plan the internal audit programme and build the checklist directly on the platform, no more loose templates.
3. 3Prepare management review with audit, complaint and nonconformity data already aggregated for you.

Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

1. ISO 9001:2015 — Quality management systems. Requirements ISO · 2015 ed., with Amd 1:2024
2. ISO 9000:2015 — Fundamentals and vocabulary ISO · 2015 ed.
3. ISO 19011:2018 — Guidelines for auditing management systems ISO · 2018 ed.