Nonconforming product
Identification, segregation, and disposition of product that fails to meet specifications.
Customer complaints
Logging and analyzing complaints received, with a root cause investigation where warranted.
Product recall plan
A defined procedure to recall a batch affected by a safety or quality issue from the market.
What an auditor usually asks for
- Nonconforming product procedure documented
- Active customer complaint log
- Product recall plan tested
- Root cause analysis for relevant incidents
How to cover this block in Kimobox
- 1Log each nonconforming product as a nonconformity in Kimobox.
- 2Manage customer complaints from the client portal.
- 3Simulate the recall plan using the system's batch traceability.
Batch traceability lets you simulate a product recall in minutes, not days.
Where each figure comes from
References to the official text in force. If a standard is revised, this page is updated and the review date says so.
- ISO 22716:2007 — Cosmetics. Good Manufacturing Practices ISO · 2007 ed.
- Regulation (EC) No 1223/2009 on cosmetic products EUR-Lex · 30 November 2009