Fair marketing practices
Truthful and complete information about products and services, without misleading advertising.
Protecting consumer health and safety
Measures to ensure products and services don't pose a risk to the consumer.
Privacy and data protection
Responsible handling of customers' personal data, in line with GDPR.
What an auditor usually asks for
- Product information reviewed and accurate
- Active customer complaint management
- Current privacy and data protection policy
- Customer satisfaction indicators tracked
How to cover consumer issues in Kimobox
- 1Manage customer complaints from Kimobox's quality software.
- 2Track satisfaction indicators from the dashboard.
- 3Link this subject to your data protection policy.
Complaints and customer satisfaction stay centralized and visible in the same system.
Where each figure comes from
References to the official text in force. If a standard is revised, this page is updated and the review date says so.
- ISO 26000:2010 — Guidance on social responsibility ISO · 2010 ed.
- ISO 26000 and certification (official ISO position) ISO · Information note
- OECD Guidelines for Multinational Enterprises OECD · 2023 edition