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Module 4 of 7 · ISO 9001 · Clause 7

Support

The standard's longest clause gathers everything the system needs to work on the ground: people, infrastructure, information and document control.

Content reviewed on

Resources: people, infrastructure and environment

You must determine and provide the necessary people, the infrastructure —buildings, equipment, transport, technology— and a suitable environment for the processes, plus monitoring and measuring resources, including calibration, and the organization's accumulated knowledge.

Competence, awareness and communication

Anyone who affects the performance of the system must be competent through education, training or experience, and that competence must be on record. Staff must also be aware of the policy, its objectives and their own contribution. The standard also requires defining what, when, with whom and how the organization communicates, both internally and externally.

Documented information

The system requires documents and records that add real value, not paperwork for its own sake. They must be created and updated with proper identification, format and review, and their distribution, access, use, storage, changes and retention must be controlled.

What an auditor usually asks for

  • Training and competence-assessment records for key staff
  • A maintenance and calibration plan with up-to-date records
  • A master document list showing the current version and change control
  • Evidence of internal communication about the system's objectives and results

How to cover support in Kimobox

  1. 1Log each employee's training and competence on their record in the employee portal, with expiry dates and automatic alerts.
  2. 2Track equipment maintenance and calibration with alerts before each review is due.
  3. 3Manage the system's documentation with versions, approval and an always up-to-date master list, no more parallel folders.
  4. 4Communicate objectives and results directly to each user based on their role, instead of relying on a mass email.

Staff competence stops being a folder of PDFs: every employee record warns you before a training expires.

See Kimobox's employee portal

Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

  1. ISO 9001:2015 — Quality management systems. Requirements ISO · 2015 ed., with Amd 1:2024
  2. ISO 9000:2015 — Fundamentals and vocabulary ISO · 2015 ed.
  3. ISO 19011:2018 — Guidelines for auditing management systems ISO · 2018 ed.
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