Truthful, accessible information
Clear, unambiguous communication about products, services, and commercial terms.
Complaint handling
A defined process to receive, process, and respond to customer complaints within reasonable timeframes.
Customer satisfaction
Periodic measurement of customer satisfaction and use of the results to improve.
What an auditor usually asks for
- Complaint handling process documented
- Response timeframes for complaints defined
- Periodic satisfaction surveys
- Satisfaction results reviewed by leadership
How to cover this block in Kimobox
- 1Manage complaints as non-conformities inside Kimobox's quality software.
- 2Automate satisfaction surveys after every delivery.
- 3Review the results in the management review.
Complaints and customer satisfaction stay centralized, with response times under control.
Where each figure comes from
References to the official text in force. If a standard is revised, this page is updated and the review date says so.
- SGE 21 standard, ethical and socially responsible management system Foretica · 2017 version
- ISO 26000:2010 — Guidance on social responsibility ISO · 2010 ed.
- Directive (EU) 2022/2464 on corporate sustainability reporting (CSRD) EUR-Lex · 14 December 2022