Customer satisfaction and complaints
Tracking customer-required performance indicators (PPM, on-time delivery) and handling complaints through 8D methodology.
Process and product audits
On top of the system audit, IATF requires dedicated manufacturing process and product audits.
Management review
Review with specific inputs: performance against customer targets, cost of poor quality, and second- and third-party audit results.
What an auditor usually asks for
- Up-to-date PPM and on-time delivery indicators per customer
- A complaint log with a complete 8D methodology
- A completed process and product audit programme
- Management review minutes including cost of poor quality
How to cover performance evaluation in Kimobox
- 1Set up PPM and delivery indicators to calculate themselves from shop-floor data.
- 2Manage every customer complaint with 8D methodology built into the system.
- 3Plan process and product audits alongside the system audits.
Every 8D stays linked to its complaint, its root cause and its actions, ready to send to the customer.
Where each figure comes from
References to the official text in force. If a standard is revised, this page is updated and the review date says so.
- IATF 16949:2016 — Quality management system requirements for automotive production IATF · October 2016
- IATF 16949 Sanctioned Interpretations and FAQs IATF Global Oversight · Continuously updated
- AIAG-VDA FMEA Handbook AIAG and VDA · First edition, 2019