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Templates and records · ISO 9001

ISO 9001 templates and records

Eleven records that hold up a quality management system, each with the clause of the standard that calls for it, the fields it needs and a completed example.

In one sentence

ISO 9001 does not impose forms, but it does require specific evidence to be retained — nonconformities and corrective actions, results of internal audits and management review, supplier evaluation, staff competence, calibrations — and quality objectives to be maintained as documented information; other records, such as a risk register, are good practice that auditors appreciate but cannot demand as such.

Content reviewed on

Required records
"Retain documented information" The wording the standard uses to call for evidence: nonconformities, audits, management review…
Required documents
"Maintain documented information" Policy, quality objectives and scope, among others: they are kept up to date, not filed away
Format
Free Paper, spreadsheet or application: the standard asks for the content, not the template
Retention period
Decided by the organisation Clause 7.5.3.2

Contents


ISO 9001 templates and records

Clauses are cited using the numbering of the 2015 edition, the same one the Academy uses; certificates issued against it remain valid during the transition to the 2026 edition.

Clause 10.2 · Mandatory record

Nonconformity report

What an ISO 9001 nonconformity report (10.2) must record: description, correction, root cause, corrective…

Clause 8.7 · Mandatory record

Nonconforming output

How to record a nonconforming output under ISO 9001: description, disposition, customer concession and who…

Clause 9.2 · Mandatory record

Internal audit programme

How to plan the internal audit programme ISO 9001 (9.2) requires: processes, frequency, criteria, impartial…

Clause 9.2 · Mandatory record

Internal audit report

What an ISO 9001 internal audit report must contain: scope, criteria, evidence, classified findings and…

Clause 9.3 · Mandatory record

Management review minutes

The inputs and outputs ISO 9001 (9.3) requires for management review, and how to record them in minutes with…

Clause 9.1.2 · Mandatory record

Customer satisfaction

How to monitor customer satisfaction under ISO 9001 (9.1.2): valid methods besides surveys, questions…

Clause 8.4 · Mandatory record

Supplier evaluation

What ISO 9001 (8.4) requires to evaluate, select, monitor and re-evaluate suppliers, which criteria to use…

Clause 6.1 · Good practice

Risks and opportunities register

How to build a risks and opportunities register for ISO 9001 (6.1): sources in the context, rating…

Clause 6.2 · Mandatory document

Quality objectives plan

What quality objectives need under ISO 9001 (6.2): consistency with the policy, an indicator, actions…

Clause 7.2 · Mandatory record

Training and competence

How to demonstrate staff competence under ISO 9001: competence per role, training, experience, evaluation of…

Clause 7.1.5 · Mandatory record

Equipment calibration

What ISO 9001 requires for measuring equipment: fitness for purpose, traceable calibration or verification…

Frequently asked questions


What people ask us before getting started

Which records are mandatory under ISO 9001?

Those the standard calls for with the wording "retain documented information": among others, evidence of competence (7.2), fitness for purpose of measuring equipment (7.1.5), supplier evaluation (8.4.1), nonconforming outputs (8.7.2), monitoring and measurement results (9.1.1), the audit programme and audit results (9.2.2), the results of management review (9.3.3) and nonconformities with their corrective actions (10.2.2).

Is a particular format required?

No. The standard specifies what must be recorded, not how. A paper form, a spreadsheet or a workflow in an application are equally valid if the content is complete, can be retrieved and cannot be altered without leaving a trace.

Why are there no templates to download?

Because a blank template solves very little: what the auditor checks is that the record is filled in at the right time, by the right person, and followed through to closure. Here we explain what each one must contain; in Kimobox that content is a form with its own workflow and reminders.

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Sources


Where each figure comes from

References to the official text in force. If a standard is revised, this page is updated and the review date says so.

  1. ISO 9001:2026 — Quality management systems. Requirements ISO · 2026 ed., published 16 September 2026
  2. ISO 9001:2015 — Quality management systems. Requirements ISO · 2015 ed., with Amd 1:2024
  3. ISO 9000:2015 — Fundamentals and vocabulary ISO · 2015 ed.